Terms and Conditions

Terms & Conditions

Charity Details

Students’ Association University of the West of Scotland (SAUWS)

Registered as a Charity in Scotland

Charity number: SC005410

Registered office: Students’ Union, Storie Street,Paisley, PA1 2HB

VAT registration number: 264532951 000


Buying Online

When making a purchase from or via SAUWS for any product, including joining clubs and societies (membership fees), payments will be processed through Sage Pay, a division of Sage (UK) Ltd, and Elavon Merchant Services.  All payments are made to SAUWS and will appear on your bill as “SAUWS Online Payment”.

SAUWS does not store credit card details and uses industry standard SSL encryption to ensure the safety of your data.

All payments are made in a live environment - upon clicking 'Pay Now', your credit or debit card will be billed with the agreed amount and your order will be immediately processed.

Once your order has been completed, you should receive a confirmation email from online-sales@sauws.org.uk to your message centre inbox on the Union Portal. This can additionally be viewed at a later date by viewing the 'Purchase History' section of the Union Portal.

To edit this address, click on the 'My Contact Details' link when logged into the site.

These terms shall be governed by Scots law and are subject to the exclusive jurisdiction of the Scottish Courts. Nothing in these terms shall exclude liability for fraudulent misrepresentation.



General Terms & Conditions

SAUWS OPERATES AN ELECTRONIC TICKETING SYSTEM.  All tickets purchased online are assigned to your personal account and then accessed at the door by quoting either your name (ID required) or reference number (as noted on the confirmation email you should receive after completeing your purchase).  If you are able to print out this email or access it on a smart device, it will speed the process along on the door.  You can check your purchase history at any time by logging into the SAUWS website and clicking on the relevant section of the ‘Your Profile & Account’ link at the top of the screen.

TICKETS BOUGHT VIA EXTERNAL OUTLETS: If you are attending a gig at The Union and have purchased tickets from an external outlet, they will advise you as to whether or not they will be sending out physical tickets prior to the event. If this is not the case, your details will be referred to us and we will cross your name off a purchasers' list at the door.

BRINGING GUESTS TO THE UNION: SAUWS members are able to bring a maximum of 4 guests to any event, students at affiliated Universities and Colleges are able to bring to guests . The easiest way for students to do this is to purchase their guests' tickets on their account - your guest will then just need to arrive with you to the event and bring their own photo ID as proof of age.

IDENTIFICATION: Students must bring their University of the West of Scotland ID Card to every event they wish to attend for identification purposes. For members of the public, photo ID will be required (e.g. passport, driving licence, proof of age card).

RIGHT OF ADMISSION: Right of admission is reserved by the venue management. Please note that you are still subject to SAUWS’s event admission procedures, and can be refused entry if you breach these.




All tickets sold for SU events, either online or at Reception, are subject to the terms and conditions set out on the SAUWS website and to the venue regulations. A breach of any of these conditions may render your ticket invalid.

All sales are final, and refunds are not available on tickets once they have been purchased (including duplicates or purchases made in error, tickets bought for the wrong event or non-attendance due to illness or injury). Please note that this is standard practice at every entertainments venue in the UK.

However, there are certain instances in which a refund may be given:

The entire event has been cancelled by the SAUWS or affiliated promoter. In this instance, refunds are available to everyone who has purchased a ticket in advance, at face value. Any booking fees or associated extras should be sought from the point of purchase.

The event has been stopped whilst in progress due to circumstances beyond our control which may be deemed as too unsafe to continue. In this instance, a decision will be made by management as to whether refunds will be offered to those with tickets. However, refunds will only be given in special circumstances and as approved by management.

THERE ARE NO OTHER INSTANCES IN WHICH A REFUND MAY BE OFFERED.  If you have a question or query, then please ask to speak to the Commercial Manager (Ryan Lydon). 



Hoodies & Clothing

By purchasing clothing from SAUWS you agree to the following Terms & Conditions:

Returns & Refunds:

If you have a genuine reason for wanting to return your item, please email commercialmanager@sauws.org.uk in the first instance, explaining the reasons why the garment is to be returned. Your item must be returned unworn and in the original packaging. We will not accept returns in the following cases -

The garment has been worn (unless there is a provable quality issue)

The garment has been proven to be deliberately damaged

The garment doesn’t fit – full size details are available on the website and we will only refund in specific circumstances and if the criteria above are met (i.e. has not been worn and is returned in its original packaging and is not personalised)

All refunds will be issued by SAUWS. In the event of an item being returned due to quality issues, we will take this up with our supplier and advise you of the outcome.


Site Content

Whilst every effort has been made to ensure the accuracy of information displayed on this site, no warranty or representation is given as to its quality, accuracy or completeness. It is the responsibility of the user to judge the accuracy of information before relying on it in any way.

SAUWS will accept no responsibility for any loss or damage of whatever nature arising from the use of, or inability to use, this site, or from any error or omission in information contained in the site.

SAUWS is not responsible for the content of third party sites.

© SAUWS | Charity number: SC049356 (Scotland) | Sitemap | Powered by MSL