Our Advice Service is commited to providing an impartial and confidential service to its clients. All of the information that you provide to us, including (but not limited to) Emails Case notes Voice / Video / Text messages Will be stored securely for a maximum of four years, after which time it is deleted. The information you provide can be discussed between the Advisers and Management of the Advice team, but nothing will be disclosed to any other party without your consent, with the exception of the points raised below. In certain situations, the Advice Service may have to breach your confidentiality and these situations are highlighted below:
- Where you disclose that you have committed or are committing a crime
- Where we are required to by an Act of either the Scottish or UK Parliaments.
- Where required to by Court Order.
- Where an adviser believes there to be a credible threat to your life or the lives of others.
Where a Student Adviser believes that there may be a need to breach a clients confidentiality they will try to inform the client of this before escalating to the appropriate internal or external support or other services.