Find out how to make a complaint about someone's behaviour at UWS. This can be a student or a staff member.
If you are concerned about the way that another person has behaved towards you, this page will give you information about what you can do and how to make a complaint regarding their behaviour. The way you report the situation will depend on where the incident occurred and who is the allegation is against.
Both the Union and the University have independent complaints procedures, depending on if an incident occurred on the University’s property or University organised event, or the on the Union’s property or part of a Union organised event. Both the Union and the University’s complaint processes can refer allegations to one another, so don’t worry if you send something to the wrong place.
Complaints about another student
If someone attempts to bully or harass you, or makes you feel uncomfortable or unsafe you can complain about their behaviour to either the Union or the University, as outlined above.
Complaints about a Union staff member
All staff in the Union are employed to make our guests feel welcomed and supportive. If you experienced poor behaviour from a Union staff member, please used the Union’s complaints procedure
Complaints about a University staff member
Like the Union’s staff, all University staff are employed to improve the student experience and to support students to the best of their ability. If you experienced poor behaviour from a University staff member, please use the University complaints procedure.
What type of things can I complain about?
The Union and the University seek to ensure that the wider University community is a safe and welcoming space for all and you can complain if someone(s) make the environment feel unsafe or unwelcoming. Examples of behaviour that is considered unsafe and unwelcoming is below:
- Harassment, which we define as any behaviour which is directed at an individual or group which is non-consensual and/or continues to be repeated after there has been a request for it to stop.
- Abuse – both verbal and physical – which results in an individual or group feeling intimidated or unsafe.
- Sexual harassment – Any nonconsensual touching of another person, cat-calling or making continued unwelcome advances towards a person or group.
- Sexual Assault – any nonconsensual sexual act. If you have experienced a sexual assault the University has a Report and Support hub that has resources and the ability to get additional assistance if required. You can find this here.
- Discrimination, including verbal and physical expressions of discrimination, based on any characteristics including, but not limited to:
- Social Class
- Disability or Mental Illness
- HIV/AIDS status
- Marriage and Civil Partnership
- Political Affiliation
- Race or Ethnicity
- Religion and beliefs
The Union’s Advice Team can help you if you wish to make a complaint. Please get in touch with the Student Advisers to make an appointment.