Ayrshire Hospice: Retail Assistant


Retail Assistant:

ongoing opportunity


Role Description

Retail Assistants in our shops have a variety of skills and work together to generate vital funds for the hospice. Our Retail Assistants help ensure that customers at our shops receive excellent service and enjoy the experience of visiting a hospice shop.

You will need to:

  • Provide excellent customer service
  • Operating an EPOS till (full training provided)
  • Take in donations from the public
  • Identify Gift Aid donors
  • Merchandising stock throughout the shop
  • Stock preparation (including sorting, steaming and pricing)
  • Create window displays
  • General housekeeping duties
  • Deal with any enquiries, requests or complaints in a professional manner
  • Attendance at relevant training and team meetings
  • Adherence to the relevant policies and procedures of the hospice


About this organisation

The Ayrshire Hospice is an experienced source of outstanding quality care and services which helps those with any life-limiting illness. Care is provided where there is no cure for the condition, but which improves the quality of each day for people who have a limited time to live. The hospice helps adults throughout Ayrshire and Arran with life limiting illness such as cancer, neurological conditions, end stage heart failure and lung disease. We help people to live as actively as they can to the end of their lives - however long that may be, where ever that may be.

We not only take care of people’s physical needs but look after their emotional, spiritual and social needs too. Family members, close friends and carers are also supported both during a person’s illness and in bereavement. We provide care in a number of places. These include people’s own homes, hospitals and care homes as well as in our purpose built day care and in-patient units. Wherever suits our patients best.



What could you gain?

  • The opportunity to gain experience in the charity sector
  • Take on a new challenge and meet new people
  • Opportunity to make a difference to your community
  • Learn and develop new skills and use existing skills to help others
  • Training and support to carry out your role
  • Reimbursement of expenses in accordance with our volunteer expenses policy



We have 11 shops throughout Ayrshire


When can I volunteer?

We would like a minimum commitment of a weekly 3 hour shift

Day Morning Afternoon Evening
Monday X X  
Tuesday X X  
Wednesday X X  
Thursday X X  
Friday X X  
Saturday X X  


Skills/Experience Required

Ayrshire Hospice welcomes applications from all sections of the community. You do not need to have any experience to volunteer in this role but ideally you should be able to demonstrate:

  • An interest in or experience of working in retail/or with the general public
  • Ability to work independently and as part of a team
  • Good customer service and communication skills
  • Responsible and reliable
  • Friendly and approachable manner

Requirements for starting the role

Application form



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The Students' Union
Storie Street
Paisley, PA1 2HB
0141 849 4151

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